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Intelligent Telephony
Having made the right decision to invest in 'Business Continuity Planning' you should now take a hard look at communications and ask yourself these simple but searching questions:
How would you answer the phone if you had no access to your building?
How many customers might you lose?
How many missed sales enquiries might you miss?
How long will it really take to get your phones redirected?
How many lines can you have re-directed?
How long will it take your provider to sort it all out?
The sobering fact is...
When your phones are dead... You're not there!
Many aspects of BCP can resemble the characteristics of a fire extinguisher...it has a capital cost yet makes no profit contribution. Well think again! Virtually all the BCP products and services recommended within this web site are able to be used on a daily basis giving added value to your business. With all these points in mind there is a simple answer. Intelligent Network telephony (IN).
What is IN?
An 'Intelligent Network' hosts a 'Ghosted' telephone system 'independent' from your site based system. It sits within the UK phone network and allows diverting of callers from your existing site numbers (even direct dial numbers) to new locations such as mobiles, alternative fixed locations or even home telephones...in seconds!
What can ITN do for you?
Imagine your building is accessible. Imagine your business was in Warren Street, London on “7/7”. You’re locked out for weeks. BT are inundated with re-direct requests (and they limit re-directs to 1 line plus only 3 ddi’s). Where are you in the pecking order? How long could you be without your phones?...days maybe weeks.
Now imagine the difference it would make if by one call or click of a mouse your ghosted IN could be fully implemented? Yours is suddenly the only business receiving calls!
IN can bring ‘phones back to life in seconds and can be switched on from any where in the world 24/7 365. IN ghosting offers you a solution that any business should consider when investing in BCP.
However, like the fire extinguisher there is a cost, but unlike the fire extinguisher ITN has everyday functionality making it a more than sound investment!
Bonus features that you should look for when investing in an 'Intelligent network'...
- Conference call facilities - superb facility for remote conferencing, staff updates of disaster planning stages, sales meetings, even telephony interviews with recording – all at normal ‘phone rates with NO extra costs
- Call Recording – Inbound and outbound call recording selections, all calls, percentage of calls ideal for training purposes, record on demand for sales calls, customer enquiry calls, service calls, abusive calls, legal requirements etc.
- Home office calling - remote workers can make “virtual” calls from the office calls that display your office number to the called party and can also be recorded
- Caller on hold/ call transfer – remote workers working at home with a single line can place callers on hold or even transfer callers adding virtual office pabx functionality to their home phone
At KeepMeInBusiness we can put you in touch with experts. Click here for more information or call.. The choice is yours.
CONTINUITYCall Disaster protected IN telephony from CONTINUITYCall Ltd.
Call: 0844 544 9665 ext 911 or Send us an email.